MCT
29 Peel Street, PO Box 1001. Mackay, Queensland 4740
E-mail: maccoms@mackaycomms.com.au
Telephone (07) 4951 3544
Service Agreements
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MCT can offer Service Agreements which cover the ongoing service and support of your telecommunications products and network.
We know that in some instances, faults you may have can only be attended and repaired after normal operating hours. To us, this is not unusual and we can offer you a customised Service Agreement to cover it. Even during business hours, you may consider the fault you have to be critical and urgent action is needed to respond with certainty. This need can be built into your Service Agreement.
Our Service Agreements provide:
- Fixed cost solution for customers requiring a tailored service and priority fault response to any and all faults reported.
- Negotiated with us and can be very flexible and specifically tailored to your exact business needs.
- Can be designed and customised to include site attendance travel costs and replacement hardware costs. We can tailor just about any/all aspects of the agreement to suit your needs.
- Piece of Mind that response to your problem is a priority to us and will be responded when you need it to be.