Mackay-local service hub · Mackay, Whitsundays, Bowen Basin

Local Mackay Communications support for the service you need.

Phones, structured cabling and business internet for Mackay SMBs since 1989. Locally-owned. Locally-supported. Start with the service that matches your job, then request a practical quote from the Mackay team.

Choose the service first so the team receives the right context before quoting.
3 service lines 48 hr quote turnaround Mackay support desk
Start here

Choose the service line

Start with the service that matches your job so the quote arrives with the right technical and site context.

3
specialist service lines
48
hour fixed-quote target
1
Mackay support number
1-3
year workmanship warranty where applicable
Local support

A practical way to scope the right job

Each service has different site checks, equipment choices and timelines. Start with the closest match and the Mackay team will confirm the right scope.

1. Choose a service

Select the area that best matches your job so the enquiry reaches the right person.

2. Share the context

Tell us the site, timeline, current provider or equipment issue that matters most.

3. Get a clear scope

The team replies during business hours with the next practical step and quote path.

Local support, clear accountability

Mackay Communications gives customers one Mackay-based contact point for quoting, installation and follow-up across its core service lines.

Phones, structured cabling and business internet for Mackay SMBs since 1989. Locally-owned. Locally-supported.

Choose the closest service, send the context you already have and the team will confirm what information is needed before any site work is scheduled.

How we handle enquiries

Simple triage first, then the right specialist follows up with the scope and next step.

1
Choose your service
2 minutes
Start from the service card that matches the job. Each page has the full scope, proof and quote pathway.
2
Book the right audit
same day
A Mackay-based specialist reviews the site, bill, network or workflow before quoting.
3
Get the fixed scope
48 hours
You receive a written scope with inclusions, assumptions and support terms before any sales call.
4
Install with local support
scheduled
The crew that quotes the work stays accountable after handover.
Procurement pack

ACMA-registered, number-porting and migration-ready

The pack your IT, procurement or practice manager will ask for: ACMA cabling registration, number-port plan, Business NBN readiness and staged cut-over risk controls.

Licensed & accredited
ACMA Cabling Open registered installers · AS/CA S009:2020 cabling compliance · documented number-porting and business phone migration process.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
Working at Heights
Field crew assigned to roof, ladder or elevated work hold Working at Heights credentials. Full SWMS supplied per project.
White Card crew
Construction-site work is handled by White Card holders with site induction, PPE and access requirements confirmed before arrival.
Documented handover
Every install includes the relevant handover pack: labels, test results, photos, as-builts or commissioning notes depending on the service.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
1-3 year workmanship warranty
Workmanship warranty is set in the written quote, typically 1-3 years depending on the job type. Manufacturer warranties pass through.
Mackay Legal Group · 38-seat Yeastar cut-over · Mackay CBD · 2025
"Our cabling team is on the invoice and on the ladder. If you ring us at 7 am, one of them picks up."
Mackay Legal Group · 38-seat Yeastar cut-over · Mackay CBD · 2025

The managed phone migration

A staged path from audit to cut-over, with handsets prepared early and business continuity planned before the numbers move. Typical 30-handset project.

1
Phone system audit
Week 0
Existing PABX, PSTN/ISDN/SIP lines, fax/alarm/EFTPOS reliance, call-flow and remote-work needs.
2
Bill and call-flow review
Week 1
3-month bill review, current call routing, Business NBN readiness, QoS/failover check and handset/user count.
3
Platform recommendation
Week 1-2
Yeastar Cloud vs on-prem P-Series recommendation, Yealink hardware, IVR, queues, recordings and support requirements.
4
Pre-configuration
Week 2-4
Handsets, softphones, call flows and failover paths are configured and tested before site cut-over.
5
Planned number port / cut-over
Week 5
Carrier number-port window, out-of-hours changeover where needed, test calls, voicemail and reception routing checks.
6
Handover and support
Week 6
Reception/admin training, PBX admin handover, support contacts and business-continuity rules.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

Danny Treveton, Director
Danny Treveton
Director
Phone systems and customer escalation
Ben, IT Technician
Ben
IT Technician
Phone systems, handsets and network support
Ismael, Marketing / Sales
Ismael
Marketing / Sales
Quotes, enquiries and customer follow-up
Choose a service first

Tell us which service you need

Use this homepage form when you are not sure which landing to start from. Pick the service line first, then add your timing and contact details.

Step 1 of 2 · 2 quick questions
Which service should we quote?
Step 2 of 2 · your details
Who should receive the follow-up?
Best time for our team to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

Your enquiry is with the right team
We'll route your enquiry to the right service team and reply by email during business hours.
Prefer to talk first?
15-minute call with our team. Mon-Fri, 8:30 am-5:00 pm AEST.
Call (07) 4951 3544 →

Free to download

Three documents you can share with your finance or IT team before we ever speak. No email gate — just click.

PDF · 5 pages

2026 Regional QLD PSTN survival checklist

Audit copper reliance, fax/alarm/EFTPOS risk, Business NBN readiness and continuity gaps.

Request via form →
PDF · 14 pages

Legacy Avaya/PABX replacement guide

Migration path to Yeastar + Yealink, number porting, call-flow mapping and planned cut-over.

Request via form →
Excel template

Phone-bill audit spreadsheet

Drop your last 3 PSTN/SIP bills in. Output: line-cost waste, call-pattern summary.

Request via form →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Yes if your system still relies on PSTN, ISDN, analogue fax, alarms or copper-dependent services. We audit those dependencies before recommending Yeastar Cloud, SIP or on-prem P-Series.
Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.
We design failover into the call-flow. Incoming calls can automatically route to 4G/5G softphones, mobiles or an answering path so your business number keeps working.
Cloud PBX suits most SMBs and multi-site teams because it removes server maintenance. On-prem Yeastar P-Series suits industrial sites that need local calling, paging or survivability when internet links drop.
Yes. We map the old call-flow, pre-configure Yealink handsets and softphones, schedule the carrier port and use out-of-hours changeover windows where needed.
Yes. We design queueing and after-hours IVR for clinics, staff/office coordination for schools, and on-prem survivable systems for industrial and Bowen Basin sites.
Year-1 SLA-backed business-hours support is included. Extended packs cover handset swaps, call-flow changes, firmware updates and critical response.
We do not play quote-matching games. What we will do is audit their scope line-by-line and show where Business NBN readiness, failover, call recording, handsets or support differ.

Ready to migrate before the copper network leaves you behind?

Send us your last 3 bills (or a photo) and we'll return a fixed Yeastar/Yealink migration quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →