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Mackay-local service hub · Mackay, Whitsundays, Bowen Basin

Choose the right service landing for Mackay Communications.

Phones, structured cabling and business internet for Mackay SMBs since 1974. Locally-owned. Locally-supported. The home page is now the front door: pick the service first, then jump into the dedicated conversion landing.

See services Call (07) 4951 3544
The three service options are the most important action on this page. Each one opens the full landing template you approved.
3 service lines 48 hr quote turnaround Mackay support desk
Start here

Pick one of the three services

These are the main actions on the home page. The design gives each service its own strong card, colour cue and direct path to the full landing.

Business phone systems
01
Business phone systems
Yeastar, Yealink, 3CX and on-prem PBX for regional businesses 5 to 250 handsets. Number ports, IVR, mobile twin and call recording — installed by our local crew, supported from 29 Peel Street, Mackay.
Open landing→
Structured data cabling
02
Structured data cabling
Cat6A, fibre and OPGW for Mackay offices, factories and warehouses 20 to 600 outlets. Designed by ACMA Open registered cablers, tested per channel, hand-over pack on day 1.
Open landing→
Business internet
03
Business internet
Enterprise Ethernet, business fibre and fixed-wireless for Mackay businesses up to 1 Gbps symmetric. Designed, installed and supported locally by ACMA-registered cablers — not a national call queue.
Open landing→
3
specialist service lines
48
hour fixed-quote target
1
Mackay support number
10
year workmanship support where applicable
How to use this site

Home for the brand. Landings for the quote.

The home page keeps the choice simple and pushes visitors into the right service. The service pages carry the detailed proof, ROI, FAQs and lead form.

1. Pick service

The three cards above are the main navigation, not secondary content.

2. Read landing

Each service page keeps the approved b2b-local or b2c-local visual template.

3. Request quote

The quote form lives where the service-specific objections and proof already are.

A main home first, then service landings

This page is the front door for Mackay Communications. Each card routes to a landing page that keeps the exact b2b-local or b2c-local layout and swaps only the service-specific content.

Phones, structured cabling and business internet for Mackay SMBs since 1974. Locally-owned. Locally-supported.

Use the home page to understand the brand and pick the workstream. Use the service pages for quote conversion, ROI, FAQs, proof and the lead form.

How the site is structured

One company home. Separate conversion landings for each service.

1
Choose your service
2 minutes
Start from the service card that matches the job. Each landing has the full scope, proof and quote pathway.
2
Book the right audit
same day
A Mackay-based specialist reviews the site, bill, network or workflow before quoting.
3
Get the fixed scope
48 hours
You receive a written scope with inclusions, assumptions and support terms before any sales call.
4
Install with local support
scheduled
The crew that quotes the work stays accountable after handover.
Procurement pack

ACMA-registered, insured, audit-ready

The pack your IT or procurement team will ask for — ready on request.

Licensed & accredited
Every installer holds a current ACMA Cabling Open Registration (CABL/T1). Lapsed registrations never leave the depot.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025
"Our cabling team is on the invoice and on the ladder. If you ring us at 7 am, one of them picks up."
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025

The 6-stage cut-over

Transparent timeline, predictable cut-over weekend. Typical 30-handset project.

1
Discovery call
Week 0
30 min. Existing PBX, line types (PSTN/ISDN/SIP), users, recordings, call-flows.
2
Audit + bill review
Week 1
On-site walkthrough, 3-month bill review, cabling test, recommended platform.
3
Quote & design
Week 1-2
48-hr fixed quote. Hardware, licences, install, training, support SLA.
4
Number port + build
Week 2-4
Carrier port lodged, PBX built, IVRs and ring-groups configured to your call-flow.
5
Cut-over weekend
Week 5
Friday 6 pm to Monday 6 am. Test calls, mobile twin, voicemail-to-email all live.
6
Handover & training
Week 6
Receptionist + admin training. Quarterly performance reports start week 10.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

Andrew Tobin, Principal engineer
Andrew Tobin
Principal engineer
ACMA Cabling Open · 22 yrs · Mackay
Jas Patel, Project delivery
Jas Patel
Project delivery
ACA registered · 14 yrs · on-site weekly
Cara Lim, VoIP design
Cara Lim
VoIP design
3CX Advanced Cert · 9 yrs
Greg Halloran, Network ops
Greg Halloran
Network ops
CCNA · 18 yrs · Mackay office
48-hour turnaround · no sales call first

Get your free phone audit

A senior engineer reviews your last 3 bills + your call-flow and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your phone audit is underway
Our senior engineer is preparing your 48-hour audit. You'll get the quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4951 3544 →

Free to download

Three documents you can share with your finance or IT team before we ever speak. No email gate — just click.

PDF · 18 pages

2026 Mackay phone-system buyer's guide

Yeastar vs Yealink vs 3CX vs hosted — feature, price and lock-in comparison.

Request via form →
PDF · 12 pages

PSTN-to-VoIP cut-over playbook

Real numbers from 4 Mackay cut-overs. Risk register, change plan, post-cut KPIs.

Request via form →
Excel template

Phone-bill audit spreadsheet

Drop your last 3 PSTN/SIP bills in. Output: line-cost waste, call-pattern summary.

Request via form →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Discovery → live in 5–6 weeks. The actual cut-over happens over a single weekend (Fri 6 pm → Mon 6 am) so business hours are never affected.
Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.
10-year workmanship warranty on cabling, 3-year hardware swap on Yealink/Yeastar. We hold a Mackay-local spare-pool — typical replacement is same-day.
Yes — 36 / 48 / 60 month chattel mortgage and operating lease available. We also resell hosted 3CX as an OPEX-only subscription.
No. Every cabler, technician and trainer is employed by Mackay Communications. Names appear on the SWMS you receive at signing.
Year-1 SLA-backed business-hours support is included. Extended 24×7 packs from $6/handset/month with 1-hr critical response.
We don't play quote-matching games. What we will do: audit their scope line-by-line and tell you exactly where our numbers differ and why.

Ready to ditch the PSTN bill?

Send us your last 3 bills (or a photo) and we'll return a fixed quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →