This page explains the warranties that apply to the radios, equipment and services supplied by Pearlbight Pty Ltd (ABN 37 055 931 247), trading as Mackay Communications, your rights under the Australian Consumer Law, and how to tell us about a problem.
Your rights under the Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Manufacturer's warranty
New radios, accessories and equipment we supply come with the manufacturer's warranty. The period and the conditions are set by the manufacturer and are shown in the documents supplied with the equipment. We can give you a copy on request. If a fault is covered by the manufacturer's warranty, we help you make the claim and arrange the repair or replacement with the manufacturer.
How to tell us about a problem
Contact us with:
- your business name;
- the radio or equipment affected, and its serial number if you have it, or the site and the cabling affected;
- a short description of the problem, and photos if they help.
You can reach us:
- Email: service@mackaycomms.com.au
- Phone: (07) 4951 3544
- In person: 29 Peel Street, Mackay QLD 4740. You can bring a radio to our workshop.
If the problem is not covered by the manufacturer's warranty or your rights under the Australian Consumer Law, we will tell you before doing any chargeable work.
Contact details
Pearlbight Pty Ltd, trading as Mackay Communications
ABN 37 055 931 247
29 Peel Street, Mackay QLD 4740
Phone: (07) 4951 3544
Email: service@mackaycomms.com.au