Warranty
Workmanship and product warranty.
What we cover on hardware, what we cover on cabling work, and how to lodge a claim.
Cover
Four warranty layers
How to claim
Claiming under warranty
Email your project number and a description of the issue to our warranty team. We respond within one business day with a triage plan. For urgent in service issues during the defect liability period, call the number on your handover pack.
For maintenance contract clients, the agreed response window applies and you can call our 24 hour line. Otherwise we triage in business hours.
FAQs
Common questions and answers
Email your project number and a description of the issue to our warranty team. We respond within one business day with a triage plan.
For urgent faults during the defect liability period, call the number on your handover pack.
Yes. The agreed response window in your contract applies and you can call our 24 hour line. Everyone else is triaged in business hours.
Both the hardware we supply and our cabling workmanship. Every cabling run is also Fluke tested and certified, with test reports included at handover.