Engineer on-call today (07) 4951 3544 Request a quote
$11k/yr avg PSTN-to-VoIP saving Phone-system savings calc 6-stage cut-over process See case studies ACMA & insurance pack
Business phone systems · Mackay & the Whitsundays

Cut over your phones in 7 days with zero downtime & a fixed Mackay support number.

Yeastar, Yealink, 3CX and on-prem PBX for regional businesses 5 to 250 handsets. Number ports, IVR, mobile twin and call recording — installed by our local crew, supported from 29 Peel Street, Mackay.

Request a free phone audit → See 4 recent cut-overs
Prefer to talk first? Book a 15-min call with our principal engineer →
"Migrated 38 handsets across two sites in a single weekend. Monday morning the staff didn't even know we'd switched."
James Sutton · Ops Mgr, Mackay Legal Group · 38-seat 3CX cut-over 2025
7 days Avg cut-over $0 Downtime cost $20M Public liability
Chosen by Mackay operators · 240+ phone systems live across the region
YEASTAR
YEALINK
3CX
AVAYA
CISCO
POLY
240+
Phone systems live
$3.4M
Client savings to date
7 days
Avg cut-over time
50 yrs
In Mackay
Who we cut over

Built for the way Mackay works

Different inbound profile, different routing. Pick the page that looks like your business.

Legal & professional services
Hunt groups, recorded lines, CRM popups for 6–80 fee-earners.
$11k/yr avg saving · 7-day cut-over→
Medical & allied health
Triage queues, after-hours diversion, reception-app integration.
$9k/yr avg saving · 5-day cut-over→
Trades & field service
Mobile-twin, dispatch IVR, call-pop on PO numbers.
$8k/yr avg saving · 4-day cut-over→
Multi-site retail & logistics
One number, region-aware routing, branch-level reporting.
$15k/yr avg saving · 10-day rollout→
Article · 5-min read

Introducing Mackay Communications

Mackay Communications is part of the NPT Group — a Mackay-owned holding that delivers commercial communications, networking, security, managed IT, copiers, electrical and commercial solar to local businesses.

Our promise is simple. We are local, we are licensed and we are accountable. Every project is engineered in Mackay, installed by directly-employed local crews, signed off on the day we finish, and supported from a Mackay phone number.

What we do

Phones, structured cabling and business internet for Mackay SMBs since 1974. Locally-owned. Locally-supported.

How to engage

Most projects start with a free 30-minute audit. We send a fixed quote within 48 hours. The sales call only happens if you want one. See our services →

30-second estimate

How much you'd save on phone bills

Drag the two sliders. Indicative only — your fixed quote is built from your last 3 bills, line counts and call profile.

Professional services
Medical / clinic
Trades / field
Retail / multi-site
30012,000
5250
Buy outright
Lease (3 yr)
Hosted SaaS
Based on QLD business rates (PSTN/ISDN replacement). We refine ±10% with a free 30-min audit of your last 3 bills.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ACMA-registered, insured, audit-ready

The pack your IT or procurement team will ask for — ready on request.

Licensed & accredited
Every installer holds a current ACMA Cabling Open Registration (CABL/T1). Lapsed registrations never leave the depot.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025
"Our cabling team is on the invoice and on the ladder. If you ring us at 7 am, one of them picks up."
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025

The 6-stage cut-over

Transparent timeline, predictable cut-over weekend. Typical 30-handset project.

1
Discovery call
Week 0
30 min. Existing PBX, line types (PSTN/ISDN/SIP), users, recordings, call-flows.
2
Audit + bill review
Week 1
On-site walkthrough, 3-month bill review, cabling test, recommended platform.
3
Quote & design
Week 1-2
48-hr fixed quote. Hardware, licences, install, training, support SLA.
4
Number port + build
Week 2-4
Carrier port lodged, PBX built, IVRs and ring-groups configured to your call-flow.
5
Cut-over weekend
Week 5
Friday 6 pm to Monday 6 am. Test calls, mobile twin, voicemail-to-email all live.
6
Handover & training
Week 6
Receptionist + admin training. Quarterly performance reports start week 10.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

Andrew Tobin, Principal engineer
Andrew Tobin
Principal engineer
ACMA Cabling Open · 22 yrs · Mackay
Jas Patel, Project delivery
Jas Patel
Project delivery
ACA registered · 14 yrs · on-site weekly
Cara Lim, VoIP design
Cara Lim
VoIP design
3CX Advanced Cert · 9 yrs
Greg Halloran, Network ops
Greg Halloran
Network ops
CCNA · 18 yrs · Mackay office
48-hour turnaround · no sales call first

Get your free phone audit

A senior engineer reviews your last 3 bills + your call-flow and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your phone audit is underway
Our senior engineer is preparing your 48-hour audit. You'll get the quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4951 3544 →

Free to download

Three documents you can share with your finance or IT team before we ever speak. No email gate — just click.

PDF · 18 pages

2026 Mackay phone-system buyer's guide

Yeastar vs Yealink vs 3CX vs hosted — feature, price and lock-in comparison.

Request via form →
PDF · 12 pages

PSTN-to-VoIP cut-over playbook

Real numbers from 4 Mackay cut-overs. Risk register, change plan, post-cut KPIs.

Request via form →
Excel template

Phone-bill audit spreadsheet

Drop your last 3 PSTN/SIP bills in. Output: line-cost waste, call-pattern summary.

Request via form →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Discovery → live in 5–6 weeks. The actual cut-over happens over a single weekend (Fri 6 pm → Mon 6 am) so business hours are never affected.
Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.
10-year workmanship warranty on cabling, 3-year hardware swap on Yealink/Yeastar. We hold a Mackay-local spare-pool — typical replacement is same-day.
Yes — 36 / 48 / 60 month chattel mortgage and operating lease available. We also resell hosted 3CX as an OPEX-only subscription.
No. Every cabler, technician and trainer is employed by Mackay Communications. Names appear on the SWMS you receive at signing.
Year-1 SLA-backed business-hours support is included. Extended 24×7 packs from $6/handset/month with 1-hr critical response.
We don't play quote-matching games. What we will do: audit their scope line-by-line and tell you exactly where our numbers differ and why.

Ready to ditch the PSTN bill?

Send us your last 3 bills (or a photo) and we'll return a fixed quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →