Business phone systems, PABX & VoIP · Mackay, Whitsundays & Bowen Basin

Future-proof your phones before the copper network disappears — with a managed migration.

Yeastar Cloud PBX, on-prem P-Series, Yealink handsets, softphones and legacy Avaya/PABX replacement for regional businesses 5 to 250 users. We manage number porting, call-flow design, NBN readiness and local Mackay support from 29 Peel Street.

Request a free phone audit → See recent project examples

Prefer to talk first? Book a 15-min call with our principal engineer →

"Keep the same business number, clean up the call flow and make the cut-over predictable."

Mackay Communications · phone system scoping

7 days Avg cut-over Planned Cut-over $20M Public liability

Who we cut over

Phone systems built for regional business continuity

Different call flow, different risk. We design the PBX, handsets, failover and routing around how your team actually works.

Legal & professional services

Hunt groups, recorded lines, receptionist transfer panels and CRM popups.

$11k/yr avg saving · weekend cut-over→

Medical & allied health

Morning appointment queues, after-hours IVR, nurse mobility and privacy-aware voicemail routing.

Queue position · after-hours IVR→

Trades & field service

Mobile softphones, dispatch IVR, call recording and one business number across site vehicles.

Softphone-first · 4G/5G failover→

Multi-site retail, education & industrial

One number, branch routing, school/staff coordination, site-wide paging and reporting.

$15k/yr avg saving · multi-site rollout→

Article · 5-min read

Introducing Mackay Communications

Mackay Communications is part of the NPT Group — a Mackay-owned holding that delivers commercial communications, networking, security, managed IT, copiers, electrical and commercial solar to local businesses.

Our promise is simple. We are local, we are licensed and we are accountable. Every project is engineered in Mackay, installed by directly-employed local crews, signed off on the day we finish, and supported from a Mackay phone number.

What we do

Phones, structured cabling and business internet for Mackay SMBs since 1989. Locally-owned. Locally-supported.

How to engage

Most projects start with a free 30-minute audit. We send a fixed quote within 48 hours. The sales call only happens if you want one. See our services →

30-second estimate

How much you'd save on phone bills

Drag the two sliders. Indicative only — your fixed quote is built from your last 3 bills, line counts and call profile.

Business type

Office / admin team

Customer-facing team

Mobile / field team

Multi-site operation

Current monthly phone bill$1,800

30012,000

Number of handsets / users38

5250

How you'd fund it

Buy outright

Lease (3 yr)

Hosted SaaS

Indicative model: current annual spend minus hosted PBX users at about $35/user/month, with handset/setup allowance. We confirm against your bills and call profile.

Estimated payback

3.3years

Then it's net saving for the lifetime of the system

Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10

Phone seats38

Install allowance$146k

Saving / year$44k

Net (long-run)$640k

Get my detailed quote →

Procurement pack

ACMA-registered, number-porting and migration-ready

The pack your IT, procurement or practice manager will ask for: ACMA cabling registration, number-port plan, Business NBN readiness and staged cut-over risk controls.

Licensed & accredited

ACMA Cabling Open registered installers · AS/CA S009:2020 cabling compliance · documented number-porting and business phone migration process.

A-grade technicians

Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.

$20M public liability

Full public & product liability across every site. Certificate on the quote, on request.

Working at Heights

Field crew assigned to roof, ladder or elevated work hold Working at Heights credentials. Full SWMS supplied per project.

White Card crew

Construction-site work is handled by White Card holders with site induction, PPE and access requirements confirmed before arrival.

Documented handover

Every install includes the relevant handover pack: labels, test results, photos, as-builts or commissioning notes depending on the service.

Quarterly reporting

Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.

1-3 year workmanship warranty

Workmanship warranty is set in the written quote, typically 1-3 years depending on the job type. Manufacturer warranties pass through.

The managed phone migration

A staged path from audit to cut-over, with handsets prepared early and business continuity planned before the numbers move. Typical 30-handset project.

Phone system audit

Week 0

Existing PABX, PSTN/ISDN/SIP lines, fax/alarm/EFTPOS reliance, call-flow and remote-work needs.

Bill and call-flow review

Week 1

3-month bill review, current call routing, Business NBN readiness, QoS/failover check and handset/user count.

Platform recommendation

Week 1-2

Yeastar Cloud vs on-prem P-Series recommendation, Yealink hardware, IVR, queues, recordings and support requirements.

Pre-configuration

Week 2-4

Handsets, softphones, call flows and failover paths are configured and tested before site cut-over.

Planned number port / cut-over

Week 5

Carrier number-port window, out-of-hours changeover where needed, test calls, voicemail and reception routing checks.

Handover and support

Week 6

Reception/admin training, PBX admin handover, support contacts and business-continuity rules.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

Danny Treveton

Director

Phone systems and customer escalation

Maxine

Accounts

Customer accounts and administration

Ben

IT Technician

Phone systems, handsets and network support

Ismael

Sales

Quotes, enquiries and customer follow-up

48-hour turnaround · no sales call first

Get your free phone audit

A senior engineer reviews your last 3 bills + your call-flow and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions

Let's see if we're a fit

Business type*

When do you want this live?*

Step 2 of 2 · your details

Who should get the audit?

First name*

First name is required.

Company*

Company is required.

Work email*

Enter a valid email address.

Phone*

Enter a valid phone number, numbers only.

Best time for our team to call about your quote*

Morning8:30 AM – 12 PM Midday12 – 2:30 PM Afternoon2:30 – 5 PM Any business hourMon-Fri AEST

Pick a window so we know when to call.

We'll use these details to prepare the quote and call during your selected window.

✓

Your phone audit is underway

Our senior engineer is preparing your 48-hour audit. You'll get the quote by email. If your timeline is <30 days, we'll also call to confirm.

Prefer to talk first?

15-minute call with our team. Mon-Fri, 8:30 am-5:00 pm AEST.

Call (07) 4951 3544 →

The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Yes if your system still relies on PSTN, ISDN, analogue fax, alarms or copper-dependent services. We audit those dependencies before recommending Yeastar Cloud, SIP or on-prem P-Series.

Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.

We design failover into the call-flow. Incoming calls can automatically route to 4G/5G softphones, mobiles or an answering path so your business number keeps working.

Cloud PBX suits most SMBs and multi-site teams because it removes server maintenance. On-prem Yeastar P-Series suits industrial sites that need local calling, paging or survivability when internet links drop.

Yes. We map the old call-flow, pre-configure Yealink handsets and softphones, schedule the carrier port and use out-of-hours changeover windows where needed.

Yes. We design queueing and after-hours IVR for clinics, staff/office coordination for schools, and on-prem survivable systems for industrial and Bowen Basin sites.

Year-1 SLA-backed business-hours support is included. Extended packs cover handset swaps, call-flow changes, firmware updates and critical response.

We do not play quote-matching games. What we will do is audit their scope line-by-line and show where Business NBN readiness, failover, call recording, handsets or support differ.