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99.95% measured uptime Bandwidth & SLA calculator 6-stage delivery process See case studies ACMA & carrier credentials
Business internet · Mackay & the Whitsundays

Cut your downtime to under 4 hrs/yr on a SLA-backed business internet plan.

Enterprise Ethernet, business fibre and fixed-wireless for Mackay businesses up to 1 Gbps symmetric. Designed, installed and supported locally by ACMA-registered cablers — not a national call queue.

Request a free network audit → See 4 recent install case studies
Prefer to talk first? Book a 15-min call with our network lead →
"Switched off ADSL the day Aussie Broadband Enterprise Ethernet went live. Lost 3 minutes of cut-over downtime. That's it."
Dale Wright · IT Mgr, North QLD Logistics · 1 Gbps EE 2025
<4 hrs/yr Avg downtime 4 hr Critical-fault SLA $20M Public liability
Carriers we install & support · Mackay-tested combinations
AUSSIE BB
TELSTRA
TPG
VOCUS
PIVOTEL
MEGAPORT
180+
Sites managed
99.95%
Measured uptime
<4 hr
Critical-fault SLA
50 yrs
In Mackay
Who we connect

Internet that just stays up

Different uptime profile, different fix-time. Pick the page that looks like your business.

Logistics & transport
Symmetric EE, dual-carrier failover, 4-hr SLA.
1 Gbps avg · 99.95% uptime→
Legal & professional
Business fibre + 4G failover, mobile twin VoIP.
500 Mbps avg · 8-hr SLA→
Retail & multi-site
Branch fibre + SD-WAN, region-aware routing.
Per-branch · 8-hr SLA→
Industrial & sheds
Fixed-wireless + redundant 4G for harsh environments.
Up to 200 Mbps · NBN+wireless→

Real installs with measured uptime

No fluff. Bandwidth, SLA, monthly cost, measured uptime over 12 months. Real Mackay clients (names changed where requested).

Logistics
North QLD Logistics
Paget · 1 Gbps EE · 2025
Investment
$3.6k
Annual saving
$1.4k/mo
Payback
3 min
Net (long-run)
99.95% (12 mo)

Lost 3 minutes of cut-over downtime. That's it. Best decision in 2 years.

— Dale Wright, IT Mgr
Read full case study →
Manufacturing
Pioneer Fabrications
Paget · 500 Mbps fibre + 4G failover · 2025
Investment
$2.8k
Annual saving
$890/mo
Payback
0 min
Net (long-run)
99.97% (12 mo)

4G failover kicked in once during a backhoe incident. Floor staff didn't notice.

— Sarah Ng, GM
Read full case study →
Hospitality
Reef Coast Hotels
Airlie · 200/40 NBN + wireless backup · 2025
Investment
$1.4k
Annual saving
$280/mo
Payback
0 min
Net (long-run)
99.92% (12 mo)

Guests get fast Wi-Fi, the booking system runs on the backup if NBN goes. Reception sleeps better.

— Mel Cooper, Owner
Read full case study →
Multi-site retail
Whitsunday Hardware Group
Mackay + Airlie · 6 sites · SD-WAN · 2025
Investment
$8.4k
Annual saving
$3.2k/mo
Payback
1 fail
Net (long-run)
99.94% (12 mo)

One mast outage in 12 months, traffic auto-routed. EFTPOS never noticed.

— Mick Reilly, GM
Read full case study →
30-second estimate

How much you'd save on internet OPEX

Drag the two sliders. Indicative only — your fixed quote uses your actual carrier feasibility check.

Logistics / transport
Legal / professional
Retail / multi-site
Industrial / shed
2008,000
5400
Month-to-month
24-mo contract
36-mo + SD-WAN
Based on QLD business carrier rates. We refine ±10% with a free 30-min audit of your last 3 months of bills + speedtest data.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ACMA registered, carrier-certified, audit-ready

The pack your IT or procurement team will ask for — ready on request.

Licensed & accredited
ACMA Cabling Open registered + Aussie Broadband / TPG / Telstra wholesale partner. Carrier authorisation letters on file.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
NQ Logistics · 1 Gbps Enterprise Ethernet install · Paget · 2025
"If your link drops, our network ops crew is on the case before your help-desk ticket clears triage."
NQ Logistics · 1 Gbps Enterprise Ethernet install · Paget · 2025

The 6-stage delivery process

Predictable carrier delivery, predictable cut-over. Typical EE / business fibre install.

1
Discovery call
Week 0
30 min. Existing carrier, speeds, peak users, business-critical apps.
2
Audit + speed test
Week 1
On-site walk-through, speed test, carrier feasibility check.
3
Quote & design
Week 1-2
48-hr fixed quote. Bandwidth, SLA tier, redundancy options.
4
Carrier order + lead-in
Week 3-8
Carrier ordered, lead-in cabling and DMARC build.
5
Install & cut-over
Week 9
Out-of-hours cut-over, redundancy tested, monitoring activated.
6
Handover & monitor
Week 10
Performance dashboards live. Quarterly uptime reports start week 14.

Your network team — on-site, not offshore

Every install has a dedicated network engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre.

Andrew Tobin, Principal engineer
Andrew Tobin
Principal engineer
ACMA Cabling Open · 22 yrs · Mackay
Jas Patel, Project delivery
Jas Patel
Project delivery
ACA registered · 14 yrs · on-site weekly
Cara Lim, VoIP design
Cara Lim
VoIP design
3CX Advanced Cert · 9 yrs
Greg Halloran, Network ops
Greg Halloran
Network ops
CCNA · 18 yrs · Mackay office
48-hour turnaround · no sales call first

Get your free network audit

A network engineer reviews your last 3 bills + your speed-test history and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your network audit is underway
Our network engineer is preparing your 48-hour analysis. You'll get the fixed quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4951 3544 →

Free to download

Three documents you can share with your IT or finance team before we ever speak. No email gate — just click.

PDF · 16 pages

2026 Mackay business-internet buyer's guide

Enterprise Ethernet vs business fibre vs NBN — speed, SLA, real-world Mackay performance.

Request via form →
PDF · 12 pages

1 Gbps EE cut-over playbook

Real numbers from 4 Mackay cut-overs. Risk register, carrier order checklist, 12-mo uptime.

Request via form →
Excel template

Bandwidth & SLA cost estimator

Drop your bandwidth + sites in. Output: low/mid/high price band per carrier tier.

Request via form →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

Carrier delivery is the long pole — typically 6–8 weeks for EE / business fibre. The actual cut-over takes minutes once the new link is provisioned and tested.
4 hours mean-time-to-repair on Enterprise Ethernet, 8 hours on business fibre. We pick up local Mackay tickets ourselves — no offshore tier-1 queue.
Yes. Dual-carrier failover via Aussie Broadband + 4G/5G LTE backup, configured via SD-WAN. Tested quarterly during your maintenance window.
End-to-end. Carrier feasibility, lead-in cabling permits, DMARC build, IP allocation. You sign one MSA with us — we handle the rest.
Year-1 SLA-backed business-hours support is included. Extended 24×7 packs from $180/site/month with 1-hr critical response.
Yes — if it meets the carrier handoff spec. We test, configure and supply documentation. If it can't handle 1 Gbps line-rate, we'll quote a replacement.
We don't play quote-matching games. What we will do: audit their scope line-by-line and tell you exactly where our SLA, redundancy or carrier mix differ.

Ready for a faster, more reliable internet?

Send us your last 3 bills (or a photo) and we'll return a fixed quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →