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Recent project examples Downtime & bandwidth calculator 6-stage delivery process See case studies Enterprise Ethernet, eSLA & failover pack
Business internet · Mackay & the Whitsundays

Zero-downtime internet for regional Queensland business — dedicated fibre, eSLA and managed failover.

Enterprise Ethernet, Business NBN, SD-WAN and 4G/5G failover for Mackay, Whitsundays and Bowen Basin sites. Symmetrical fibre up to 10Gbps, 1:1 contention, High CoS options and 4-hour eSLA support from a local Mackay team.

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"Tell us what you need and the local team will confirm the right scope before quoting."
Business internet · Mackay region
<4 hrs/yr Avg downtime 4 hr Critical-fault SLA $20M Public liability
Carriers we install & support · Mackay-tested combinations
Legal service note: this Mackay Communications business-internet service is powered by Office Automation business internet under the NPT Group service structure.
180+
Sites managed
99.95%
Measured uptime
<4 hr
Critical-fault SLA
50 yrs
In Mackay
Who we connect

Connectivity designed around downtime cost

Different site, different risk. We match Business NBN, Enterprise Ethernet, SD-WAN, cellular and satellite failover to the operational cost of an outage.

Logistics & transport
Symmetric Enterprise Ethernet, SD-WAN, dual-carrier failover, static IP.
1 Gbps avg · 4-hr eSLA→
Medical & professional
Cloud apps, telehealth, VoIP, Business NBN plus 4G/5G failover.
500 Mbps avg · outage plan→
Retail, tourism & multi-site
EFTPOS continuity, booking-system uptime, guest WiFi and branch SD-WAN.
Per-branch · failover→
Industrial, mining & METS
Telemetry, SCADA-adjacent connectivity, remote-worker camps and rugged failover.
Up to 10Gbps · fibre + wireless→

Recent internet examples by risk profile

Business internet examples are written by site type and outcome, not customer name.

Phone + internet
Customer-facing business connection
Mackay
Work
Business internet + phone support
Area
Mackay

A stable connection and responsive support mattered because inbound calls and cloud tools were part of daily operations.

Project example
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Industrial
Workshop router and failover review
Paget
Work
Router + backup path review
Area
Paget

Reviewed the current connection, outage risk and whether a backup link would protect EFTPOS and cloud systems.

Project example
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Accommodation
Guest and office internet separation
Mackay region
Work
Business internet + network separation
Area
Mackay region

Separated business needs from guest/visitor usage so critical admin systems were not competing with casual traffic.

Project example
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Regional business
Connectivity support example
Mackay region
Work
Internet / phone support
Area
Mackay region

Typical local business support scope.

Project example
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30-second estimate

What does an outage really cost?

Drag the two sliders. Use it as a downtime-risk estimate before we run carrier feasibility and fibre-zone checks.

Single office
Multi-site business
Warehouse / industrial
Critical EFTPOS / VoIP
2008,000
5400
Month-to-month
24-mo contract
36-mo + SD-WAN
Indicative model: current carrier spend plus avoided outage/productivity exposure for users relying on EFTPOS, VoIP, VPN or cloud apps.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
Users supported48
Setup allowance$146k
Risk value / year$44k
Net (long-run)$640k
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Procurement pack

Enterprise Ethernet, eSLA, failover-ready

The pack your IT or procurement team will ask for: carrier feasibility, fibre-zone status, SLA tier, IP allocation, failover design and router management plan.

Licensed & accredited
ACMA Cabling Open registered · NBN Enterprise Ethernet / Business Fibre design · 4-hour eSLA options · SD-WAN and managed 4G/5G failover architecture.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
Working at Heights
Field crew assigned to roof, ladder or elevated work hold Working at Heights credentials. Full SWMS supplied per project.
White Card crew
Construction-site work is handled by White Card holders with site induction, PPE and access requirements confirmed before arrival.
Documented handover
Every install includes the relevant handover pack: labels, test results, photos, as-builts or commissioning notes depending on the service.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
1-3 year workmanship warranty
Workmanship warranty is set in the written quote, typically 1-3 years depending on the job type. Manufacturer warranties pass through.
Business internet project example
Recent project examples are shown by work type and region until customers approve named case studies.
Business internet · Mackay region

The 6-stage delivery process

Enterprise fibre is built in parallel with your existing service, then cut over only after the circuit and failover path are tested.

1
Discovery + outage profile
Week 0
Critical apps, staff affected by outages, VoIP/EFTPOS impact, cloud backup needs and current carrier issues.
2
Feasibility + fibre-zone check
Week 1
NBN Enterprise Ethernet feasibility, Business Fibre Zone eligibility, $0 build conditions and path options.
3
Quote + failover design
Week 1-2
Bandwidth, Low/High CoS, static IP, eSLA tier, managed router and 4G/5G or satellite failover.
4
Carrier order + civil lead-in
Week 3-12
Dedicated fibre ordered and built in parallel with your current internet. Temporary wireless WAN available if needed.
5
Test + out-of-hours cut-over
Week 9-13
Circuit validated, failover simulated, VoIP/EFTPOS/VPN tested, then cut-over completed outside trading hours.
6
Monitor + uptime reports
Week 14+
Managed router monitoring, firmware updates, failover tests and quarterly uptime / SLA reporting.

Your network team — on-site, not offshore

Every install has a dedicated network engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre.

DT
Danny Treveton
Director
Carrier strategy and escalation
M
Maxine
Accounts
Customer accounts and administration
B
Ben
IT Technician
Business internet, routers and failover
I
Ismael
Sales
Quotes, enquiries and customer follow-up
48-hour turnaround · no sales call first

Check your fibre eligibility

A network engineer reviews your address, current bills and outage history, then returns Enterprise Ethernet, Business NBN and managed failover options within 48 hours.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
First name is required.
Company is required.
Enter a valid email address.
Enter a valid phone number, numbers only.
Best time for our team to call about your quote*

We'll use these details to prepare the quote and call during your selected window.

✓
Your network audit is underway
Our network engineer is preparing your 48-hour analysis. You'll get the fixed quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our team. Mon-Fri, 8:30 am-5:00 pm AEST.
Call (07) 4951 3544 →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff. If it can't be answered with a number or a clause, it doesn't belong here.

Because it uses dedicated fibre, standard delivery is often 60–90 business days depending on conduit and civil works. We can deploy temporary 4G/5G Wireless WAN while the fibre build is completed.
Enterprise Ethernet can be ordered with 12-hour, 8-hour or premium 4-hour 24/7 eSLA restoration targets. We design the plan around the cost of downtime at your site.
Yes. Managed SD-WAN monitors the primary fibre and automatically routes traffic to 4G/5G or satellite backup if packet loss, latency or a physical outage is detected.
End-to-end. Carrier feasibility, lead-in cabling permits, DMARC build, IP allocation. You sign one MSA with us — we handle the rest.
Yes. We manage ACMA-compliant number porting, including Category A simple ports and Category C complex PABX, hunt group or 1300-number transfers.
Often, yes. Eligible premises in Business Fibre Zones such as Mackay, Moranbah and Airlie Beach may qualify for $0 upfront design and build on a 36-month Enterprise Ethernet agreement.
We do not play quote-matching games. What we will do is compare contention, CoS, eSLA, router management, failover path and local dispatch so you know what is actually included.

Ready to remove internet as a single point of failure?

Send us your address and current bill. We'll check Enterprise Ethernet eligibility, $0 build options and managed failover paths within 48 hours.

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