Engineer on-call today (07) 4951 3544 Request a quote
$11k/yr avg PSTN-to-VoIP saving Phone-system savings calc 6-stage cut-over process See case studies ACMA & insurance pack
Business phone systems · Mackay & the Whitsundays

Cut over your phones in 7 days with zero downtime & a fixed Mackay support number.

Yeastar, Yealink, 3CX and on-prem PBX for regional businesses 5 to 250 handsets. Number ports, IVR, mobile twin and call recording — installed by our local crew, supported from 29 Peel Street, Mackay.

Request a free phone audit → See 4 recent cut-overs
Prefer to talk first? Book a 15-min call with our principal engineer →
"Migrated 38 handsets across two sites in a single weekend. Monday morning the staff didn't even know we'd switched."
James Sutton · Ops Mgr, Mackay Legal Group · 38-seat 3CX cut-over 2025
7 days Avg cut-over $0 Downtime cost $20M Public liability
Chosen by Mackay operators · 240+ phone systems live across the region
YEASTAR
YEALINK
3CX
AVAYA
CISCO
POLY
240+
Phone systems live
$3.4M
Client savings to date
7 days
Avg cut-over time
50 yrs
In Mackay
Who we cut over

Built for the way Mackay works

Different inbound profile, different routing. Pick the page that looks like your business.

Legal & professional services
Hunt groups, recorded lines, CRM popups for 6–80 fee-earners.
$11k/yr avg saving · 7-day cut-over→
Medical & allied health
Triage queues, after-hours diversion, reception-app integration.
$9k/yr avg saving · 5-day cut-over→
Trades & field service
Mobile-twin, dispatch IVR, call-pop on PO numbers.
$8k/yr avg saving · 4-day cut-over→
Multi-site retail & logistics
One number, region-aware routing, branch-level reporting.
$15k/yr avg saving · 10-day rollout→

Blog

Stories, case studies and operating-cost reporting from Mackay businesses we work with.

Company
Introducing Mackay Communications — Mackay-local for Mackay, Whitsundays, Bowen Basin
5-min read

What we do, who we work with and what to expect when you call us.

Read article →
30-second estimate

How much you'd save on phone bills

Drag the two sliders. Indicative only — your fixed quote is built from your last 3 bills, line counts and call profile.

Professional services
Medical / clinic
Trades / field
Retail / multi-site
30012,000
5250
Buy outright
Lease (3 yr)
Hosted SaaS
Based on QLD business rates (PSTN/ISDN replacement). We refine ±10% with a free 30-min audit of your last 3 bills.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
System size99 kW
Up-front cost$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ACMA-registered, insured, audit-ready

The pack your IT or procurement team will ask for — ready on request.

Licensed & accredited
Every installer holds a current ACMA Cabling Open Registration (CABL/T1). Lapsed registrations never leave the depot.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
WH&S compliant
All field crew hold current WH&S, working-at-heights and white-card credentials. Full SWMS supplied per project.
Documented design
Every install ships with a single-line diagram, asset register and as-built drawing pack. Audit-ready from day one.
Live monitoring
Performance dashboards and fault alerts emailed weekly. Quarterly health-check report included for the first year.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
10-year workmanship
Our warranty on our install. Manufacturer warranties pass through; we own the call-out.
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025
"Our cabling team is on the invoice and on the ladder. If you ring us at 7 am, one of them picks up."
Mackay Legal Group · 38-seat 3CX cut-over · Mackay CBD · 2025

The 6-stage cut-over

Transparent timeline, predictable cut-over weekend. Typical 30-handset project.

1
Discovery call
Week 0
30 min. Existing PBX, line types (PSTN/ISDN/SIP), users, recordings, call-flows.
2
Audit + bill review
Week 1
On-site walkthrough, 3-month bill review, cabling test, recommended platform.
3
Quote & design
Week 1-2
48-hr fixed quote. Hardware, licences, install, training, support SLA.
4
Number port + build
Week 2-4
Carrier port lodged, PBX built, IVRs and ring-groups configured to your call-flow.
5
Cut-over weekend
Week 5
Friday 6 pm to Monday 6 am. Test calls, mobile twin, voicemail-to-email all live.
6
Handover & training
Week 6
Receptionist + admin training. Quarterly performance reports start week 10.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

Andrew Tobin, Principal engineer
Andrew Tobin
Principal engineer
ACMA Cabling Open · 22 yrs · Mackay
Jas Patel, Project delivery
Jas Patel
Project delivery
ACA registered · 14 yrs · on-site weekly
Cara Lim, VoIP design
Cara Lim
VoIP design
3CX Advanced Cert · 9 yrs
Greg Halloran, Network ops
Greg Halloran
Network ops
CCNA · 18 yrs · Mackay office
48-hour turnaround · no sales call first

Get your free phone audit

A senior engineer reviews your last 3 bills + your call-flow and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
Best time for our engineer to call

We'll email your fixed quote within 48 hours. No sales call unless you ask for one.

✓
Your phone audit is underway
Our senior engineer is preparing your 48-hour audit. You'll get the quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our principal engineer. Mon–Fri, 8 am–5 pm AEST.
Call (07) 4951 3544 →

Free to download

Three documents you can share with your finance or IT team before we ever speak. No email gate — just click.

PDF · 18 pages

2026 Mackay phone-system buyer's guide

Yeastar vs Yealink vs 3CX vs hosted — feature, price and lock-in comparison.

Request via form →
PDF · 12 pages

PSTN-to-VoIP cut-over playbook

Real numbers from 4 Mackay cut-overs. Risk register, change plan, post-cut KPIs.

Request via form →
Excel template

Phone-bill audit spreadsheet

Drop your last 3 PSTN/SIP bills in. Output: line-cost waste, call-pattern summary.

Request via form →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Discovery → live in 5–6 weeks. The actual cut-over happens over a single weekend (Fri 6 pm → Mon 6 am) so business hours are never affected.
Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.
10-year workmanship warranty on cabling, 3-year hardware swap on Yealink/Yeastar. We hold a Mackay-local spare-pool — typical replacement is same-day.
Yes — 36 / 48 / 60 month chattel mortgage and operating lease available. We also resell hosted 3CX as an OPEX-only subscription.
No. Every cabler, technician and trainer is employed by Mackay Communications. Names appear on the SWMS you receive at signing.
Year-1 SLA-backed business-hours support is included. Extended 24×7 packs from $6/handset/month with 1-hr critical response.
We don't play quote-matching games. What we will do: audit their scope line-by-line and tell you exactly where our numbers differ and why.

Ready to ditch the PSTN bill?

Send us your last 3 bills (or a photo) and we'll return a fixed quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →