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Recent project examples Phone-system savings calc 6-stage cut-over process See case studies ACMA, TCP Code & migration pack
Business phone systems, PABX & VoIP · Mackay, Whitsundays & Bowen Basin

Future-proof your phones before the copper network disappears — with a managed migration.

Yeastar Cloud PBX, on-prem P-Series, Yealink handsets, softphones and legacy Avaya/PABX replacement for regional businesses 5 to 250 users. We manage number porting, call-flow design, NBN readiness and local Mackay support from 29 Peel Street.

Request a free phone audit → See recent project examples
Prefer to talk first? Book a 15-min call with our principal engineer →
"Keep the same business number, clean up the call flow and make the cut-over predictable."
Mackay Communications · phone system scoping
7 days Avg cut-over Planned Cut-over $20M Public liability
Chosen by Mackay operators · 240+ phone systems live across the region
Yeastar
Yealink
Avaya
Yeastar
Yealink
Avaya
Legal service note: this Mackay Communications phone-systems service is powered by Office Automation phone systems under the NPT Group service structure.
240+
Phone systems live
$3.4M
Client savings to date
7 days
Avg cut-over time
50 yrs
In Mackay
Who we cut over

Phone systems built for regional business continuity

Different call flow, different risk. We design the PBX, handsets, failover and routing around how your team actually works.

Legal & professional services
Hunt groups, recorded lines, receptionist transfer panels and CRM popups.
$11k/yr avg saving · weekend cut-over→
Medical & allied health
Morning appointment queues, after-hours IVR, nurse mobility and privacy-aware voicemail routing.
Queue position · after-hours IVR→
Trades & field service
Mobile softphones, dispatch IVR, call recording and one business number across site vehicles.
Softphone-first · 4G/5G failover→
Multi-site retail, education & industrial
One number, branch routing, school/staff coordination, site-wide paging and reporting.
$15k/yr avg saving · multi-site rollout→

Recent phone-system examples without naming the client

Examples of the type of work Mackay Communications handles. Customer names are withheld unless approval is received.

Phone + internet
Pharmacy phone and internet support
Mackay
Work
VoIP handsets + business internet
Area
Mackay

Prompt phone and internet support for a customer-facing business where missed calls mean missed bookings or scripts.

Project example
Request similar work →
Commercial office
Reception call-flow upgrade
Mackay CBD
Work
Reception, hunt groups, voicemail
Area
Mackay CBD

Cleaned up front-desk routing so staff could answer, transfer and manage after-hours messages without legacy PBX confusion.

Project example
Request similar work →
Industrial site
Warehouse cordless handset rollout
Paget
Work
DECT handsets + site coverage
Area
Paget

Added cordless coverage for floor staff while keeping the main business number and reception workflow consistent.

Project example
Request similar work →
Regional business
Legacy copper migration planning
Sarina region
Work
Number porting + NBN readiness
Area
Sarina region

Reviewed copper dependencies before any cut-over so fax, alarm, EFTPOS and main numbers could be handled in the right order.

Project example
Request similar work →
30-second estimate

How much you'd save on phone bills

Drag the two sliders. Indicative only — your fixed quote is built from your last 3 bills, line counts and call profile.

Office / admin team
Customer-facing team
Mobile / field team
Multi-site operation
30012,000
5250
Buy outright
Lease (3 yr)
Hosted SaaS
Indicative model: current annual spend minus hosted PBX users at about $35/user/month, with handset/setup allowance. We confirm against your bills and call profile.
Estimated payback
3.3years
Then it's net saving for the lifetime of the system
Y1Y2Y3Y4Y5Y6Y7Y8Y9Y10
Phone seats38
Install allowance$146k
Saving / year$44k
Net (long-run)$640k
Get my detailed quote →
Procurement pack

ACMA-registered, number-porting and migration-ready

The pack your IT, procurement or practice manager will ask for: ACMA cabling registration, number-port plan, Business NBN readiness and staged cut-over risk controls.

Licensed & accredited
ACMA Cabling Open registered installers · AS/CA S009:2020 cabling compliance · documented number-porting and business phone migration process.
A-grade technicians
Every job is delivered by directly-employed, licensed Mackay technicians. No sub-sub-contractors, no offshore call-centres.
$20M public liability
Full public & product liability across every site. Certificate on the quote, on request.
Working at Heights
Field crew assigned to roof, ladder or elevated work hold Working at Heights credentials. Full SWMS supplied per project.
White Card crew
Construction-site work is handled by White Card holders with site induction, PPE and access requirements confirmed before arrival.
Documented handover
Every install includes the relevant handover pack: labels, test results, photos, as-builts or commissioning notes depending on the service.
Quarterly reporting
Plain-English KPI report (uptime, savings, exceptions) you can drop straight into a board pack.
1-3 year workmanship warranty
Workmanship warranty is set in the written quote, typically 1-3 years depending on the job type. Manufacturer warranties pass through.
Business phone systems project example
Recent project examples are shown by work type and region until customers approve named case studies.
Business phone systems · Mackay region

The managed phone migration

A staged path from audit to cut-over, with handsets prepared early and business continuity planned before the numbers move. Typical 30-handset project.

1
Phone system audit
Week 0
Existing PABX, PSTN/ISDN/SIP lines, fax/alarm/EFTPOS reliance, call-flow and remote-work needs.
2
Bill and call-flow review
Week 1
3-month bill review, current call routing, Business NBN readiness, QoS/failover check and handset/user count.
3
Platform recommendation
Week 1-2
Yeastar Cloud vs on-prem P-Series recommendation, Yealink hardware, IVR, queues, recordings and support requirements.
4
Pre-configuration
Week 2-4
Handsets, softphones, call flows and failover paths are configured and tested before site cut-over.
5
Planned number port / cut-over
Week 5
Carrier number-port window, out-of-hours changeover where needed, test calls, voicemail and reception routing checks.
6
Handover and support
Week 6
Reception/admin training, PBX admin handover, support contacts and business-continuity rules.

Your project team — on-site, not offshore

Every cut-over has a dedicated engineer, project manager and licensed cabler. Based at 29 Peel Street, Mackay. Names on the contract — not a call centre in Manila.

DT
Danny Treveton
Director
Phone systems and customer escalation
M
Maxine
Accounts
Customer accounts and administration
B
Ben
IT Technician
Phone systems, handsets and network support
I
Ismael
Sales
Quotes, enquiries and customer follow-up
48-hour turnaround · no sales call first

Get your free phone audit

A senior engineer reviews your last 3 bills + your call-flow and emails a fixed quote within 48 hrs. The sales call only happens if you ask for one.

Step 1 of 2 · 2 quick questions
Let's see if we're a fit
Step 2 of 2 · your details
Who should get the audit?
First name is required.
Company is required.
Enter a valid email address.
Enter a valid phone number, numbers only.
Best time for our team to call about your quote*

We'll use these details to prepare the quote and call during your selected window.

✓
Your phone audit is underway
Our senior engineer is preparing your 48-hour audit. You'll get the quote by email. If your timeline is <30 days, we'll also call to confirm.
Prefer to talk first?
15-minute call with our team. Mon-Fri, 8:30 am-5:00 pm AEST.
Call (07) 4951 3544 →
The 7 questions IT & finance teams actually ask

IT-grade FAQ

No fluff answers. If it can't be resolved with a number or a clause, it doesn't belong here.

Yes if your system still relies on PSTN, ISDN, analogue fax, alarms or copper-dependent services. We audit those dependencies before recommending Yeastar Cloud, SIP or on-prem P-Series.
Yes. We lodge the carrier port on day 1 of design. Direct-dial, switchboard, fax — all numbers move across with no change to letterheads.
We design failover into the call-flow. Incoming calls can automatically route to 4G/5G softphones, mobiles or an answering path so your business number keeps working.
Cloud PBX suits most SMBs and multi-site teams because it removes server maintenance. On-prem Yeastar P-Series suits industrial sites that need local calling, paging or survivability when internet links drop.
Yes. We map the old call-flow, pre-configure Yealink handsets and softphones, schedule the carrier port and use out-of-hours changeover windows where needed.
Yes. We design queueing and after-hours IVR for clinics, staff/office coordination for schools, and on-prem survivable systems for industrial and Bowen Basin sites.
Year-1 SLA-backed business-hours support is included. Extended packs cover handset swaps, call-flow changes, firmware updates and critical response.
We do not play quote-matching games. What we will do is audit their scope line-by-line and show where Business NBN readiness, failover, call recording, handsets or support differ.

Ready to migrate before the copper network leaves you behind?

Send us your last 3 bills (or a photo) and we'll return a fixed Yeastar/Yealink migration quote within 48 hours. No sales call until you've read it.

Get my quote Call (07) 4951 3544
Get 48-hr quote →